Welcome to Cashy Casino. Transparency, responsible participation, and clear operating standards are fundamental to the services available on our platform. These Terms and Conditions explain the rights, responsibilities, and obligations associated with creating an account, accessing casino games, managing financial transactions, and using our website.
Before registering or participating in any gambling activity, please read this document carefully. By creating an account and using our services, you confirm that you understand and accept the conditions described below, together with the applicable Privacy Policy, Bonus Terms and Conditions, and Responsible Gaming Policy.
1. General Provisions
These Terms and Conditions establish a legally binding agreement between you, as a registered player, and Cashy Casino, operated by Gareton B.V. The company is incorporated under the laws of Curaçao with registration number 160656 and maintains its registered office at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao.
Our gambling operations are authorized under Curaçao gaming license OGL/2024/165/0185. The terms of this agreement apply to all services accessed through Cashy.com, including casino games, account management functions, mobile-compatible interfaces, and other supported platforms.
Registration confirms your acceptance of these conditions. If any provision is unacceptable to you, you must refrain from creating an account or continuing to use our services.
As operational practices, legal requirements, and available services develop, amendments to these Terms and Conditions may become necessary. Cashy Casino retains the right to introduce such changes, with players informed within a reasonable period when updates require notification.
Continued participation requires acceptance of revised terms. If you decline the updated agreement, any outstanding account balance will be handled according to the applicable withdrawal and settlement provisions, with this entitlement taking precedence over the Payments Policy unless expressly stated otherwise.
The English-language version constitutes the authoritative agreement. Should discrepancies arise between translations, the current English text will prevail. If any individual provision is found legally unenforceable, the remaining conditions will continue to apply.
2. Responsibilities of Cashy Casino and Players
Providing an organized gaming environment requires clearly defined responsibilities for both parties. Our role is to make casino entertainment available under the applicable licensing framework, while players are responsible for using these services lawfully and in accordance with the published rules.
All gambling involves financial risk, including the possibility of losing deposited funds. By participating, you acknowledge that results are unpredictable and that Cashy Casino cannot be held responsible for financial losses arising from ordinary gameplay.
Accurate Information and Fair Participation
The personal details submitted during registration and subsequent account activity must remain accurate, complete, and up to date. Any changes affecting your identity, contact information, or payment details should be communicated without unnecessary delay.
Fair participation also requires avoiding activities intended to manipulate gambling outcomes or gain an unauthorized advantage. Fraud, collusion, coordinated betting arrangements, unauthorized software assistance, and other deceptive practices are prohibited.
Where suspicious activity is identified, additional verification may be required. Depending on the circumstances, affected wagers may be invalidated and access to the account restricted or terminated.
Players are expected to communicate respectfully when using interactive services. Offensive, abusive, or inappropriate behavior toward other users or our personnel may result in restrictions.
Betting Errors and Technical Problems
Although reasonable measures are taken to maintain accurate game functionality, technical or administrative errors may occasionally occur. If a wager, payout, or transaction is processed incorrectly, our team may cancel the affected activity and restore the previous account position.
Alternatively, the transaction may be recalculated using the correct conditions that should have applied when the wager was originally placed.
Cashy Casino may refuse or limit wagers when necessary. Betting amounts cannot exceed the funds available in the relevant account balance.
Participation takes place at the player's own risk. Our services are provided without guarantees that all software, games, or website functions will operate continuously or without errors. We disclaim liability for losses associated with technical interruptions, hardware failures, internet connectivity problems, or other circumstances covered by these terms.
Players agree to indemnify Cashy Casino and its relevant representatives against liabilities, claims, and expenses arising from their use of the services, to the extent provided by this agreement.
Information published on our platform does not constitute investment or financial advice. Cryptocurrency-related content should not be interpreted as a recommendation to purchase, trade, or invest in digital assets.
3. Restricted Countries and Regional Eligibility
Access to our gambling services depends on the legislation applicable in your country or territory. Before registering, depositing funds, or participating in real-money games, you must establish that online gambling is legally permitted in your jurisdiction.
The availability of our website does not automatically establish that participation is lawful in your location.
Restricted Jurisdictions
Residents or persons accessing our services from the following countries and territories are prohibited from making deposits and participating in real-money gambling:
United States of America, Puerto Rico, Greece, United Kingdom and its overseas territories, Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories, Netherlands, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syria, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Estonia, Bulgaria, Latvia, Liechtenstein, Poland, Romania, Cyprus, Brazil, Belarus, Russia, and Curaçao.
The French overseas restrictions also include Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, and New Caledonia.
These restrictions apply equally to fiat transactions and cryptocurrency payments.
Identity and location checks may be conducted to confirm compliance. If an account is found to violate the regional eligibility requirements, withdrawal or refund processing may be affected, although reasonable efforts will be made to return eligible funds.
Any winnings generated from bonuses granted to players in restricted jurisdictions, or jurisdictions excluded from particular promotions, are considered void.
Additional regional restrictions relating specifically to promotional offers are described in our Bonus Terms and Conditions.
4. Casino Games and Availability
Our game library includes entertainment supplied by multiple software developers, each operating under its own technical requirements and distribution conditions.
Before participating, players are responsible for understanding the rules, betting mechanics, and theoretical return percentages associated with their selected games.
Some titles may be unavailable in certain territories because of restrictions imposed by individual software providers. These requirements can change and may differ from the general eligibility rules governing Cashy Casino.
Provider-Specific Restrictions
Game developers, including NetEnt and NYX, maintain additional geographical limitations affecting the distribution and availability of their products.
NetEnt restricts the supply of its games in various jurisdictions without the required local authorization, including Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
Its wider list of prohibited territories also covers locations in Europe, Asia, Africa, the Americas, and Oceania, as specified in the applicable provider conditions.
Additional restrictions apply to individual branded titles, including Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and the Universal Monsters collection.
For example, the Universal Monsters titles are restricted to a defined group of eligible territories, while NYX games are unavailable to players from Canada.
Attempting to bypass geographical restrictions through a VPN, proxy, or similar technology is strictly prohibited. Such activity may result in the cancellation of winnings and restrictions on account access.
5. Fees and Taxes
Financial obligations arising from gambling participation may vary according to the laws of your country of residence.
You are responsible for determining whether taxes, duties, administrative charges, or other statutory payments apply to your winnings.
Cashy Casino does not assume responsibility for your personal tax liabilities. Where required, players should seek guidance from an appropriately qualified tax or legal professional.
6. Player Account Registration and Management
A personal account is required before real-money wagering can begin. Registration is available only to individuals who meet the legal age requirements and are permitted to participate under the laws applicable to them.
6.1. Player Eligibility
You may create and use an account only when all relevant eligibility conditions are satisfied.
The minimum age is 18 years, or a higher age where required by local legislation. Participation must be lawful in your jurisdiction and undertaken solely in your personal capacity for recreational purposes.
Accounts cannot be created or operated on behalf of another individual. Professional, intermediary, or third-party participation is not permitted.
6.2. Registration Requirements
Our registration procedure requires accurate personal information, a valid email address, and secure login credentials.
Only one account is permitted per player, household, IP address, and computer. Creating duplicate accounts may result in their closure, the cancellation of wagers, and the forfeiture of bonuses or winnings associated with unauthorized accounts.
If multiple accounts have been created unintentionally, contact customer support immediately. Requests involving the replacement of an existing account must be handled through our authorized account management procedure.
Maintaining access to your registered email address is essential because it may be used for security notifications, account recovery, and important communications. Incorrect or inaccessible email details can prevent successful recovery.
Login credentials must remain confidential. Players are responsible for safeguarding their passwords and preventing unauthorized access caused by disclosure of account information.
Cashy Casino may refuse registration or close an existing account. Where this occurs, eligible real-money balances will be returned and outstanding contractual obligations honored in accordance with the applicable provisions.
6.3. Closing a Player Account
You may request account closure by contacting our support team.
Following the required verification and settlement procedures, remaining eligible funds will be returned after deduction of applicable withdrawal charges. The repayment method may be determined by Cashy Casino.
Our company also reserves the right to terminate an account without advance notification or providing a specific explanation, subject to the account balance and refund provisions.
Proof of age may be requested at any stage. Accounts failing to satisfy age-verification requirements may be restricted or suspended.
7. Know Your Customer (KYC) Verification
Protecting legitimate account holders and maintaining secure financial transactions are central objectives of our Know Your Customer procedures.
Identity verification is mandatory and helps establish that the registered player is a genuine individual, deposited funds originate from legitimate sources, and withdrawals reach the rightful recipient.
Required Verification Documents
Depending on your circumstances, the verification process may include:
- Proof of identity: a valid passport, national identity card, or driving licence showing your name, photograph, date of birth, and document validity dates.
- Proof of payment: documentation confirming the transaction amount, payment date, and ownership of the account used to transfer funds.
- Proof of address: a document issued within the previous 90 days displaying your full name and registered residential address.
Additional documentation may be requested when necessary, including updated identification, proof of a new address, or supporting payment information.
Once verification is completed, confirmation will be provided by email. The status of an ongoing review can also be requested through customer support.
Incomplete or Unsuccessful Verification
Withdrawals cannot be processed until the required checks have been completed.
If documents are missing, our team may attempt to contact you using the information registered on your account. Continued refusal to cooperate or a prolonged failure to provide the requested materials can result in suspension or closure.
Eligible outstanding balances remain subject to settlement after the required verification procedures are satisfied.
Submitting forged documents or participating in unlawful financial activities may lead to account restrictions and the confiscation of funds or winnings under the applicable provisions.
8. Payments, Deposits, and Withdrawals
Our payment system allows eligible players to manage gaming balances using supported financial services and digital assets. All transactions must follow the available payment instructions, security requirements, and account ownership rules.
Cashy Casino is not a banking institution and does not provide credit for gambling. Account balances do not accrue interest.
8.1. Account Funding and Bonus Balances
Participation in real-money games requires sufficient funds in your account.
Where a promotional balance has been awarded, its value and wagering conditions are governed by the corresponding Bonus Terms and Conditions.
If an account contains both deposited funds and bonus funds, the real-money balance is used first. Promotional funds become available for wagering after the deposited balance has been exhausted.
Withdrawing or transferring the qualifying deposit before completing the associated bonus wagering requirements results in forfeiture of the bonus and winnings generated from that bonus.
Players may unsubscribe from promotional emails, although essential account-related communications may continue to be sent.
8.2. Deposit Procedures
Deposits must originate from payment instruments, bank accounts, or cryptocurrency wallets that belong directly to the registered player.
Available transaction limits depend on the selected payment method and are displayed through the cashier.
Funds are credited after the payment is successfully confirmed. All previous deposits must be confirmed before a withdrawal can be processed.
Additional verification may be required when funding an account, including identification documents or a photograph showing the account holder with an identity document.
Payment details must correspond to the registered player's name. Third-party cards, wallets, or financial accounts are not permitted.
Card transactions may appear in USD or EUR on a bank statement, and currency conversion charges can be applied by the relevant financial institution.
8.3. Cryptocurrency Deposit Requirements
Digital asset transactions require particular attention because blockchain transfers may be irreversible.
Before sending funds, confirm that the cryptocurrency, network, destination address, and minimum deposit amount correspond to the instructions provided in the cashier.
Transfers below the specified minimum may not be processed or recoverable.
If cryptocurrency is transferred to an incorrect blockchain address, recovery is not guaranteed. Under our published conditions, recovery attempts are considered only when the affected amount exceeds $5,000.
Where a recovery attempt is undertaken, a fee of 0.1 BTC applies. The incident must be reported within seven days, and successful recovery cannot be guaranteed.
8.4. Withdrawal Processing
Our objective is to process eligible withdrawal requests efficiently while maintaining the necessary financial and identity safeguards.
Although many transactions can be handled quickly, the formal processing target is within one hour whenever possible. Additional checks, banking schedules, payment provider requirements, or exceptional circumstances may increase this period.
Significant winnings may require confirmation from the relevant software provider before payment is approved. Cashy Casino may also arrange substantial payouts in monthly installments.
Withdrawals are generally returned through the same payment method used for the corresponding deposit. Additional verification, including identity documents, payment evidence, or telephone confirmation, may be required before processing.
All active deposits must be wagered at least once before withdrawal, in accordance with our anti-money-laundering requirements.
Where a player cannot be reached for verification within two weeks of a withdrawal request, the account may be locked pending completion of the necessary checks.
8.5. Banking and Currency Conditions
Bank transfer withdrawals are processed in EUR and generally require three to ten banking days. USD bank transfer payouts are not supported under the published conditions.
Players maintaining USD accounts may use supported e-wallet withdrawal services, including EcoPayz, Interac, Instadebit, iDebit, MiFinity, and MuchBetter, subject to their individual eligibility and verification requirements.
Visa Original Credit Transfer and Mastercard payment transfer services may also be available for eligible non-corporate cards issued in supported jurisdictions.
Because our internal operating currency is EUR, exchange-rate differences may arise when transactions are made in other currencies.
Withdrawal fees may be applied at our discretion, while independent banks, blockchain networks, and payment processors may impose additional charges outside our control.
8.6. Refund Policy
Refund requests must normally be submitted within 24 hours of the relevant transaction.
Where a request concerns alleged unauthorized account access, the applicable submission window extends to 30 calendar days.
Before calculating a refund, promotional funds and related winnings are removed from the eligible balance.
Certain card transactions may be refunded through the original payment method, particularly when security or legal concerns arise.
Supporting documentation may be necessary, including identification, payment confirmation, and proof of residential address. Additional information can be requested when circumstances require further investigation.
Funds already used for completed wagers are not refundable merely because the corresponding gameplay resulted in a loss.
9. Fraud Prevention and Prohibited Activities
Maintaining a fair and secure gambling environment requires effective measures against fraud, money laundering, payment abuse, and game manipulation.
Our monitoring procedures identify suspicious transactions and behavior that may compromise other players, payment providers, or the integrity of our services.
Prohibited Conduct
Activities that may lead to investigation and account restrictions include:
- Collusion or coordinated gambling intended to manipulate outcomes.
- Unauthorized software, automated betting tools, or gaming robots.
- Registration under another person's identity or creation of multiple accounts.
- Payment chargebacks, use of stolen financial instruments, or deliberate denial of legitimate transactions.
- Submission of false personal information or forged documents.
- Systematic betting arrangements intended to conceal the origin of funds or transfer value unlawfully.
- Manipulation of promotional offers to obtain benefits outside their intended conditions.
- Exploitation of software errors, delayed game rounds, or unfinished bonus features.
- Other dishonest or unlawful activity affecting casino operations.
Consequences of Violations
Where sufficient grounds for suspicion exist, Cashy Casino may suspend or close the affected account, cancel wagers, invalidate bonuses, withhold payments, or confiscate winnings associated with prohibited conduct.
Chargebacks may result in recovery claims for losses and expenses incurred, together with account closure.
Fraudulent activity may also be reported to relevant regulatory authorities or law-enforcement bodies where required.
Players who discover technical errors must refrain from exploiting them and notify our team without delay. Failure to report or deliberate misuse may result in financial liability.
As an additional anti-money-laundering measure, deposited funds must be wagered at least once before becoming eligible for withdrawal.
10. Intellectual Property Rights
All protected materials made available through our website remain the property of Cashy Casino or the respective third-party rights holders.
These materials may include trademarks, logos, software, interface elements, written content, graphics, and proprietary technology.
Using the platform does not grant ownership or independent rights to reproduce, distribute, modify, or commercially exploit such materials.
Any use of protected intellectual property requires the appropriate authorization, except where expressly permitted by the applicable terms or law.
11. Assignment of Rights and Obligations
Cashy Casino may lawfully assign or transfer its rights and obligations under this agreement to another authorized party.
Players are not permitted to transfer their contractual obligations or rights under these Terms and Conditions without the required authorization.
Account ownership remains personal and cannot be reassigned simply by sharing credentials or allowing another individual to operate the account.
12. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the applicable laws of Curaçao.
By registering and using our services, you acknowledge the governing legal framework and agree to comply with the conditions established in this document.
The Terms and Conditions take effect on February 9, 2026.
If any provision is unclear or you require assistance understanding how a rule applies to your account, our customer support team is available through live chat and email at [email protected].
13. Dormant and Inactive Accounts
Accounts that remain unused for an extended period may be classified as dormant.
An account becomes inactive after six consecutive months without login activity.
Where an inactive account retains a positive balance, Cashy Casino may apply a monthly administrative fee of at least €5, or the equivalent amount in the account's active balance currency.
The charge begins at the start of the month following the date on which the account obtains dormant status. Notification is provided by email.
Administrative deductions cease when the account is reactivated or its balance reaches zero.
To avoid unnecessary dormancy charges, players should monitor their account status and contact support if assistance with closure or withdrawal is required.
14. Complaints and Dispute Resolution
Every registered player has access to a procedure for submitting complaints concerning our services.
Questions or disputes should initially be directed to customer support through the communication channels available on the website.
Our support department reviews submitted complaints and may refer unresolved matters to the appropriate internal team. Players will receive reasonable information about the progress of their case.
Game Result Disputes
When a difference exists between the result displayed on a player's device and the information recorded by our gaming server, the server record is treated as authoritative.
The relevant server records also determine the circumstances and outcomes associated with disputed gameplay.
Communication regarding a complaint takes place through the contact details registered on the player's account.
Complaints must be initiated and pursued by the original account holder. Selling, transferring, or assigning a complaint to an unrelated third party is prohibited.
If internal resolution does not produce a satisfactory outcome, the player may escalate the matter to the relevant gambling authority or seek review through an appropriate alternative dispute resolution service.
15. Time Limit for Claims
Claims arising from the use of our services or the application of these Terms and Conditions must be initiated within six months of the event giving rise to the claim.
This deadline applies to claims or causes of action connected with the agreement and casino services.
Players are therefore encouraged to report concerns promptly and retain relevant transaction details, correspondence, and supporting documentation.
16. Non-Transferability of Accounts and Claims
Player accounts and rights arising from participation in our services are personal and cannot be sold, pledged, gifted, assigned, or otherwise transferred without the necessary consent.
This restriction applies to account ownership, deposits, winnings, bets, related financial interests, and claims arising under the agreement.
The prohibition also covers arrangements involving intermediaries, commercial entities, fiduciaries, or other third parties seeking to obtain control over the relevant rights or assets.
These limitations follow the non-transferability provisions referenced in Article 83, paragraph 2, Book 3 of the Curaçao Civil Code.